Introduction Free Website Help Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Website Help Chat
The Live chat app is much more involved than your normal customer. You’ll have the ability to see each of the visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that seems somewhat old fashioned. It seems like it is packed with ads, but it is just a site version of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. Another agent can follow-up the case and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Free Website Help Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you might find there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Free Website Help Chat