Why Select Crisp? Freeware Live Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You may understand how to compare live chats and which metrics might be significant for you also. Freeware Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do at Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on our side. So we like to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole group was dropped instantly. We’ve started to compare the first paid program contrary to the majority of the high tier plans to observe the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Freeware Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those feature we didn’t need but might have to pay for. We’re pleased to say that we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you have a query or want to tell us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Freeware Live Chat