Introduction Fun Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Fun Live Chat
The Live chat program itself is a great deal more involved than your average client. You’ll be able to see every one of the visitors which are on your website at any given time, as well as their own IP address, their own referral source, their local time, operating system and much more. Though some of this info will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website which looks somewhat old fashioned. It seems like it’s packed with ads, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you can read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats between representatives. Another agent can follow-up the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Fun Live Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Fun Live Chat