Overview Fun Online Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Fun Online Chat
The Live chat program is a great deal more involved than your normal client. You will have the ability to observe each of the visitors that are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of the info will be much more valuable than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it is packed with advertisements, but it’s just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving representatives. Another representative can follow-up the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Fun Online Chat
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of billing and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Fun Online Chat