Introduction Game Web Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and having live chat which can be found on your site is a process that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Game Web Chat
The Live chat app itself is a great deal more involved than your normal client. You’ll be able to observe each of those visitors that are on your website at any given time, in addition to their IP address, their own referral origin, their regional time, working system and much more. While some of the info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website that looks a little old fashioned. It looks like it is full of ads, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. Another representative can follow the situation and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Game Web Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight into what clients are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Game Web Chat