Overview Gateway Live Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Gateway Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your current conversations. It looks like this:
When chatting with your Customers you can immediately check their information this handy little attribute is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all of the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Gateway Live Chat
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the level of your customer service.
Concerning the design, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I was on the primary websiteI clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other plans with a wider range of attributes To satisfy their future customers. Gateway Live Chat