Overview Geek Squad Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Geek Squad Chat
The Live chat program is a great deal more involved than your normal customer. You will have the ability to observe every one of those visitors which are on your website at any given time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which looks somewhat old fashioned. It looks like it is packed with advertisements, but it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
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Provide Support Benefits
Pairing
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. The other representative can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spelling checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Geek Squad Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your site, it certainly discourages people like me by using this software.
Integrations
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
Cost
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are searching for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from there. Geek Squad Chat
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