Overview Geek Squad Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Geek Squad Live Chat
The Live chat program itself is a great deal more involved than your normal client. You will have the ability to observe every one of those visitors which are on your website at any given time, in addition to their IP address, their referral origin, their local time, working system and a whole lot more. While some of this info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that looks somewhat old fashioned. It seems like it is packed with ads, but it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. Another agent can follow the situation and reply within seconds. It is useful when an agent does not possess the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Geek Squad Live Chat
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all of the plans. They provide 3 plans — small company with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Geek Squad Live Chat