Overview Geek Support Live
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of this particular tool, and using live chat available on your website is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Geek Support Live
The Live chat program itself is much more involved than your normal client. You’ll have the ability to observe every one of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that seems somewhat old fashioned. It looks like it’s full of ads, but it is only a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving representatives. Another agent can follow-up the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Due to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Geek Support Live
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the best option or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (outside of additional operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Geek Support Live