Overview Generic Website Layout
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Generic Website Layout
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available from the program’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you can view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Generic Website Layout
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the Plan, The entire website looks really nice and I may also say that UX doesn’t lack in that section. There is one thing that confused me though: when I was on the main site I clicked on the conversation window three times, until I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are looking for a basic live chat option, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying different programs with a wider range of features To meet their future customers. Generic Website Layout