Introduction Geo Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and using live chat available on your own website is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Geo Chat
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to observe each of the visitors which are on your site at any given time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of this information is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a website that seems somewhat old fashioned. It looks like it is packed with advertisements, except it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an present gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to solve the case. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Geo Chat
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each of the plans. They offer 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you want to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from that point. Geo Chat