Introduction Get Chat
There is no reason live chat shouldn’t be easy. Get Chat
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers quickly.
So let’s have a deeper look to the live chat platform to know who it is best for and which of those attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s generally positive ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within moments of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your website, you understand precisely what to begin talking about, and you have the tools for creating canned responses for certain components of your website. Get Chat
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the go. For instance, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it works like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can track your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and on the web site for many plans. Get Chat
Pure Chat does not have a free trial. But you don’t want one at all, since the company delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we share with you a few answers from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When deciding upon a live chat program, it is important that the program integrates with other software your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with big support groups. Get Chat