Summary Get Paid For Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Get Paid For Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, available from the app’s sidebar — there territory all of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their data this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about each the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Get Paid For Live Chat
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, which is the entire documentation developers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer service.
In terms of the design, The whole site looks very nice and I can also say that UX does not lack in that section. There’s 1 thing which confused me though: when I was on the primary websiteI clicked on the conversation window three times, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and providing different programs with a larger range of attributes To satisfy their future clients. Get Paid For Live Chat