Overview Get Viber App
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Get Viber App
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the program’s sidebar — there land all the incoming requests from the clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we have site visitors section, informing us about all of the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Get Viber App
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the whole documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire site looks really nice and that I may even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main site I clicked on the conversation window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and supplying other plans with a larger selection of features To meet their future clients. Get Viber App