Why Select Crisp? Get Your Own Email Domain
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you also. Get Your Own Email Domain
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do at Storyblok, we don’t want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific emails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something you can control. You could choose one account for the whole group (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve begun to compare the first paid plan contrary to most of the high tier programs to observe the way the cost scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Get Your Own Email Domain
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they operate and function with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade programs and attribute together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would need to cover. We’re pleased to state that we think we have the best match for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers who are looking for a live chat themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a query or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Get Your Own Email Domain