Why choose Crisp? Giphy Hi
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Giphy Hi
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do at Storyblok, we do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it is something that you can control. You could choose one account for the entire team (which can be cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier plans to observe how the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Giphy Hi
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those attribute we didn’t need but might have to cover. We’re pleased to say we think we got the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all customers that are looking for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you’ve got a question or want to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Giphy Hi