Summary Givo Live
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Givo Live
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available in the app’s sidebar — there land each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Givo Live
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which track the level of your customer services.
Concerning the Plan, The entire site looks very nice and I may even say that UX does not lack in that section. There’s one thing that confused me when I had been on the primary website, I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a standard live chat option, it truly does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and providing different programs using a larger selection of features To satisfy their future customers. Givo Live