Introduction Givo Mobile
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Givo Mobile
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little feature is put on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Givo Mobile
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the design, The whole site looks really nice and I can even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I had been on the primary websiteI clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They will be scaling and providing different programs with a larger selection of features To satisfy their future customers. Givo Mobile