Why choose Crisp? Global Live Chat Software Market 2016-2020
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics could be important for you also. Global Live Chat Software Market 2016-2020
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do at Storyblokwe do not want to limit the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to get that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Global Live Chat Software Market 2016-2020
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and attribute together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those feature we did not need but might have to pay for. We are pleased to state that we believe we have the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Global Live Chat Software Market 2016-2020