Intro Gmail Chat Box
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Gmail Chat Box
The Live chat program is much more involved than your normal customer. You’ll have the ability to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, working system and a whole lot more. Though some of the information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website that seems a little old fashioned. It looks like it’s packed with ads, except it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another representative can follow-up the situation and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Gmail Chat Box
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there does not have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or all the plans. They provide 3 plans — little company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Gmail Chat Box