Introduction Gmail Chat Settings
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Gmail Chat Settings
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe each of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral origin, their regional time, operating system and much more. Though some of this info will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a website which looks a little old fashioned. It seems like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between representatives. Another agent can follow the situation and answer within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Gmail Chat Settings
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Gmail Chat Settings