Overview Gmail Com Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and using live chat which can be found on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Gmail Com Chat
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to see every one of the visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their local time, operating system and much more. Though some of the information will be much more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a website that looks a little old fashioned. It seems like it’s packed with ads, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions involving agents. Another agent can follow the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Gmail Com Chat
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Gmail Com Chat