Introduction Gmail Instant Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of this tool, and having live chat which can be found on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Gmail Instant Chat
The Live chat app itself is a great deal more involved than your normal customer. You’ll be able to see every one of the visitors which are on your site at any given time, in addition to their own IP address, their own referral origin, their local time, working system and much more. Though some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site that looks a little old fashioned. It seems like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Gmail Instant Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from there. Gmail Instant Chat