Intro Gmail Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your site is a process which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Gmail Live Chat
The Live chat app itself is much more involved than your normal client. You will be able to see each of those visitors which are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, working system and a whole lot more. While some of this info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website that looks somewhat old fashioned. It seems like it’s full of ads, except it’s just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. The other agent can follow the case and answer within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Gmail Live Chat
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which provides you the impression that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Gmail Live Chat