Why choose Crisp? Go Chat
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be important for you also. Go Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do in Storyblokwe do not wish to restrict the user to the usage of the system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it is something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier programs to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Go Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to pay for. We are glad to say we believe we have the very best match for us, perhaps it will fit as nicely for you. We saw the list of 8 aspects above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a question or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Go Chat