Summary Go Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Go Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each of the people on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Go Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which track the level of your customer services.
In terms of the Plan, The entire website looks really nice and that I can also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I was on the main website, I clicked on the chat window three times, until I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other programs using a larger selection of features To meet their future customers. Go Chat