Summary Go Chat Sign Up
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Go Chat Sign Up
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information this handy little attribute is put on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Go Chat Sign Up
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer services.
In terms of the design, The whole site looks very nice and that I can also say that UX does not lack in that section. There’s one thing that confused me when I had been on the primary site , I clicked on the conversation window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a standard live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying different programs with a larger selection of attributes To meet their future clients. Go Chat Sign Up