Why choose Crisp? Go Crisp Chat
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Go Crisp Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblokwe do not want to limit the user to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the very first paid plan against most of the high tier plans to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was great for testing. Go Crisp Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier plans and feature with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but would need to cover. We are glad to state we think we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a question or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Go Crisp Chat