Intro Go Live Chat
There’s no motive live chat shouldn’t be easy. Go Live Chat
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more prospects.
You’re not going to find anything mad with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let us have a deeper look into the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable ratings. We also shared its available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated they were in a position to persuade customers to commit to a purchase within minutes of communication through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. For instance, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if somebody is looking at a pair of sneakers you sell on your website, you understand precisely what to begin speaking about, and you have the tools for creating canned answers for certain parts of your site. Go Live Chat
The obvious start to this review is that the true chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the talks come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to modify about colors, set triggers for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. For instance, if you need to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly managed, as it works like texting from the cell phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email service in-app and on the website for many programs. Go Live Chat
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider delivers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you get support for one user, 1 website, unlimited chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it’s essential that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with big aid teams. Go Live Chat