Why Select Crisp? Go Sms Pro Popup Settings
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be important for you too. Go Sms Pro Popup Settings
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblokwe do not want to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We have started to compare the first paid program against the majority of the high tier plans to see the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Go Sms Pro Popup Settings
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade programs and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those feature we didn’t need but might need to pay for. We’re glad to say we believe we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. If you’ve got a question or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Go Sms Pro Popup Settings