Summary Go To Viber
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Go To Viber
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there land each the incoming requests from the customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we have site visitors department, informing us about all of the people on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Go To Viber
A nice addition that they Provide is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the design, The entire website looks really nice and I can even say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the main site I clicked on the chat window three times, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are looking for a standard live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing different plans using a larger range of features To satisfy their future customers. Go To Viber