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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Good Auction Sites Like Ebay
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors department, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Good Auction Sites Like Ebay
A Wonderful addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for programmers, which is the whole documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The whole site looks really nice and that I may also say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the primary websiteI clicked on the chat window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying other plans with a wider range of features To satisfy their future clients. Good Auction Sites Like Ebay