Overview Good Chat Lines
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable facets of the particular tool, and having live chat which can be found on your website is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Good Chat Lines
The Live chat app is much more involved than your average customer. You will be able to see every one of the visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their local time, working system and much more. While some of the info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a site that seems a little old fashioned. It looks like it’s full of ads, except it’s only a website edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another agent can follow the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Good Chat Lines
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Good Chat Lines