Overview Good Chat Questions
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and having live chat which can be found on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Good Chat Questions
The Live chat program is much more involved than your average client. You’ll have the ability to observe each of those visitors which are on your website at any given time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. Though some of the info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which seems somewhat old fashioned. It looks like it’s full of ads, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow-up the situation and reply within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Good Chat Questions
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from there. Good Chat Questions