Overview Good Chat Site Names
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your own site is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Good Chat Site Names
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of the visitors that are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that looks somewhat old fashioned. It looks like it’s full of ads, but it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. The other agent can follow-up the situation and answer within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Good Chat Site Names
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — little business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Good Chat Site Names