Intro Good Chat Sites
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your own website is a process which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Good Chat Sites
The Live chat app itself is much more involved than your normal client. You’ll have the ability to see each of those visitors which are on your site at any particular time, in addition to their own IP address, their own referral source, their local time, operating system and much more. While some of this info is going to be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website that looks a little old fashioned. It seems like it is full of advertisements, except it is just a site version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. The other agent can follow-up the situation and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Good Chat Sites
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your best alternative or each of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you may find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period if you would like to continue from there. Good Chat Sites