Background Good Live Chat
There is no motive live chat shouldn’t be easy. Good Live Chat
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies deliver instant replies and convert more leads.
You are not going to locate anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with customers who want answers quickly.
So let’s have a deeper look into the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. For example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to begin talking about, and you have the tools for creating canned answers for certain components of your website. Good Live Chat
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and following the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are all carried over to the mobile apps. You have settings for actually executing the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is constantly managed, since it works like texting from the cell phone.
The reporting is one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. For example, a blog is provided for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the website for all plans. Good Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per one day chat history and native mobile programs.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the former plan and service for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we share with you a few responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big support groups. Good Live Chat