Why Select Crisp? Good Live Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics could be important for you also. Good Live Chat Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the history was not available. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t want to restrict the user to the use of this system (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. So we want to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is rather Interesting, it is something you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for a single chair for every team member. Since we like to get that personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier plans to see how the price scales . The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Good Live Chat Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but would have to pay for. We’re pleased to say we believe we got the best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a question or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Good Live Chat Software