Intro Good To Chat With You
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your site is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Good To Chat With You
The Live chat app is much more involved than your average customer. You’ll be able to see each of the visitors that are on your site at any given time, in addition to their own IP address, their referral source, their regional time, operating system and much more. Though some of the information will be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a site that seems a little old fashioned. It looks like it’s packed with ads, except it’s only a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. The other representative can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Good To Chat With You
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of their supply, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Good To Chat With You