Why Select Crisp? Google Adwords Referral Program
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics might be important for you also. Google Adwords Referral Program
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live talks we attempted had that feature, some at higher price tagsothers together with a badly executed search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we like to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it’s something that you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to have that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see how the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Google Adwords Referral Program
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and attribute with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those attribute we did not need but would have to pay for. We are glad to say we believe we got the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. In case you’ve got a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Google Adwords Referral Program