Overview Google Analytics Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and using live chat available on your own site is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Google Analytics Chat
The Live chat app is much more involved than your average client. You’ll have the ability to observe every one of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their local time, operating system and much more. Though some of the info will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems somewhat old fashioned. It looks like it is packed with advertisements, except it’s just a site version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving agents. The other representative can follow the case and answer within minutes. It is useful when an agent doesn’t have the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Google Analytics Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your website, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from there. Google Analytics Chat