Introduction Google Analytics Live
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat available on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Google Analytics Live
The Live chat app itself is a great deal more involved than your average client. You will be able to see every one of those visitors which are on your site at any particular time, in addition to their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information is going to be much more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that seems a little old fashioned. It looks like it is full of ads, except it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between representatives. Another agent can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Google Analytics Live
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is the ideal option or each of the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Google Analytics Live