Introduction Google Analytics Live Tracking
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of this tool, and having live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Google Analytics Live Tracking
The Live chat program is much more involved than your average customer. You will have the ability to see every one of the visitors which are on your site at any given time, as well as their IP address, their own referral source, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a site which looks somewhat old fashioned. It seems like it’s full of ads, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. Another agent can follow the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Google Analytics Live Tracking
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you want to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Google Analytics Live Tracking