Overview Google Analytics Live View
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable aspects of this particular tool, and having live chat which can be found on your own site is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Google Analytics Live View
The Live chat program itself is much more involved than your average customer. You will be able to see every one of those visitors that are on your website at any particular time, as well as their IP address, their referral origin, their local time, working system and much more. Though some of this info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website which looks somewhat old fashioned. It looks like it’s full of ads, but it’s only a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between agents. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Google Analytics Live View
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the belief that everything there does not have any character as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from that point. Google Analytics Live View