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Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Google Base Opencart
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available in the app’s sidebar — there land all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Google Base Opencart
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the quality of your customer service.
Concerning the design, The whole website looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me when I had been on the main websiteI clicked on the conversation window three times, until I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They’ll be scaling and supplying other plans with a wider range of features To meet their future customers. Google Base Opencart