Overview Google Chat Api
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Google Chat Api
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there territory all of the incoming requests from the clients. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data this handy little feature is put on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve website visitors section, telling us about all of the people on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Google Chat Api
A nice addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
If that’s not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the Plan, The whole website looks very nice and I may also say that UX doesn’t lack in that section. There is one thing which confused me though: when I had been on the primary site I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who are searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They will be scaling and providing different programs using a larger range of attributes To satisfy their future clients. Google Chat Api