Intro Google Chat Live
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Google Chat Live
The Live chat program is much more involved than your normal customer. You will be able to observe each of the visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the info is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that seems a little old fashioned. It seems like it’s full of ads, but it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between representatives. Another representative can follow the situation and reply within minutes. It is useful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Google Chat Live
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The video tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer service on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Google Chat Live