Introduction Google Chat Plugin For Website
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Google Chat Plugin For Website
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about each the folks on our website.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you are working with partnerships businesses. However, as always, it all depends on your needs. Google Chat Plugin For Website
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole site looks really nice and I can also say that UX doesn’t lack in that department. There is 1 thing which confused me when I had been on the main websiteI clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing other plans using a wider range of features To meet their future customers. Google Chat Plugin For Website