Introduction Google Chat Problems
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Google Chat Problems
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available from the app’s sidebar — there land all of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each of the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Google Chat Problems
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the Plan, The entire website looks really nice and that I can also say that UX doesn’t lack in that department. There is 1 thing which confused me when I had been on the main site , I clicked on the conversation window three days, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re looking for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying other plans using a larger selection of attributes To meet their future clients. Google Chat Problems