Overview Google Customer Service Live Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of the tool, and using live chat available on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Google Customer Service Live Chat
The Live chat app is much more involved than your normal customer. You will be able to see each of those visitors which are on your site at any given time, as well as their IP address, their referral origin, their local time, working system and a whole lot more. While some of this information will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site which looks a little old fashioned. It looks like it’s packed with ads, except it is just a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving representatives. The other agent can follow-up the situation and reply within seconds. It is useful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Google Customer Service Live Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any personality as well. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or each the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Google Customer Service Live Chat